Terms and Conditions

Enrollment
Children can only be accepted at Spark Studios once our Registration and Release of Liability forms have been completed, signed and returned to us, payment for the course has been made in full

Prices
All prices are listed in Hong Kong Dollars (HK$). Prices are subject to change.

Payment Methods
We accept cash and cheques.

Cancellation and Refunds
To guarantee a smooth and effective learning process for all children attending our classes, regular attendance is paramount. As a result, and in order to avoid disruption to the rest of the class, individual class cancellations will be accepted for sickness only. Make-up lessons can be arranged only for pre-informed absences due to sickness (with medical letter from physicians). Make-up class should be booked before the end of your child's current term, subject to weekly schedule and availability. We regret that we cannot guarantee a make-up class on the same course that your child is attending. Tuition fees are not transferrable if a student skips a lesson. No credit will be given for “no shows”.

Should you need to cancel your child’s enrollment for a full 6-class course prior to the start of a course, a full course credit will be issued provided that you we receive your cancellation request in writing at least 30 days before the first class’ commencement date. No credit will be issued for written requests received less than 30 days before the first class’ commencement date. Should you need to cancel your child’s enrollment for a full 6-class course after a course commences, no credit will be provided. Please note that we charge an administration and handling fee of HK$200 for processing customer credits.

In the unlikely event of cancellation of a full 6-class course by Spark Studios, we will undertake to provide a suitable alternative to your booked course within a reasonable period of time. In that case only, you will be notified via the contact information you provided when you enrolled your child with us. Spark Studios reserves the right to cancel any class not meeting enrollment standards, due to instructor’s illness, or to substitute instructors without prior notice.

Course Fees
Fees for all courses must be paid in full at the time of registration. We do not take provisional bookings and cannot confirm your child’s place on a course until we receive full payment. We reserve the right to make alterations to course fees and dates at any time.

Emergencies
In the event of a serious medical emergency, Spark Studios staff will call 999 and will notify the parent and/or designated emergency contact. Minor medical emergencies will be dealt with as appropriate by the Spark Studios staff, the student themselves, and/or a parent or designated contact will be called. In such event, parents of children participating in our courses consent and authorise the Spark Studios staff to transport and/or seek appropriate medical treatment for the child. They also undertake to pay or reimburse costs, which may be incurred for medical attention, ambulance transport and medicine while their children is/are enrolled with the programme. In any above situation, a parent and/or designated emergency contact will be called.

School closure: Typhoons, Rainstorms and Public holidays
When a Typhoon 3, Amber or Red Rainstorm signal is hoisted, we will use our discretion as to whether or not to cancel classes. Parents should call Spark Studios to confirm arrangements for these times, and should make their own decisions as to whether it is safe for their children to attend classes. In case a Typhoon 8 or Black Rainstorm signal is hoisted, classes will be cancelled unless a class has already started; parents will be informed to pick up their children as soon as possible. We regret that we cannot arrange make-up classes or give refunds if classes are cancelled or affected by reason of adverse weather conditions as stated above. All classes at Spark Studios will resume if the Typhoon 8 or Black Rainstorm signals are lowered TWO AND A HALF HOURS before classes begin. Please note that it is up to parent’s discretion in sending their children during adverse weather situation. Spark Studios will not be held responsible for any inconvenience or mishaps under such circumstances.

Holidays
Spark Studios is closed on Public Holidays (unless advised otherwise). If classes falls on a Public Holiday, classes will be suspended automatically.

Class Schedules
Spark Studios reserves the right to make changes to class timetables without prior notice.

Sending and collecting your child
Classes will begin and end on time. Spark Studios advises students to arrive 10 minutes early to minimise the chance of missing any of their lesson time. Given that there may be other courses and/or events following a particular class, it is important that children are collected promptly after the completion of each lesson. Children can only be picked up by the persons designated on the registration form. Spark Studios cannot be responsible for students not picked up on time after class.

Allergies and Dietary restrictions
When registering, parents must accept responsibility for notifying the staff of Spark Studios of any food allergies, dietary constraints or special needs of their children. We regret that we do not cater for individual dietary requirements at present and that we are unable to provide alternatives or substitute ingredients for participants with food allergies or special dietary needs. Food prepared both on and off site may contain traces of nuts. Allergies are the responsibility of the participant and or his/her parents and not of Spark Studios. We are unable to take responsibility for allergies, illness or other reactions including leading to death from any food served at any time in our premises.

Appropriate attire
As a matter of health & safety, Spark Studios requires that all participants wear flat, closed shoes, preferably leather. No loose articles of clothing are permitted. Children wearing shorts, thongs, open-toed shoes, sandals or high heels will not be allowed to participate in a class. Children are required to wear the apron provided to them upon enrollment. Dangling or excessive jewelry is not permitted and should be removed prior to class commencement. Long hair should be tied back. We accept no liability for personal injury, or any loss of or damage to personal property. If a student happens to leave an item in class, the student has 7 days to retrieve the item.

Behaviour
All participants in our course are expected to behave appropriately. Spark Studios staff reserves the right to ask any participant who is acting inappropriately and/or disturbing the experience of other students to leave. In such situations, no refund credit will be provided. It is parents’ responsibility to determine whether our classes are appropriate for their children keeping in mind their attention span and interests. If a child is exhibiting behaviour, which jeopardises either the safety or the positive experience of the other children, Spark Studios reserves the right to ask that the child be picked up from class. Spark Studios reserves the right to refuse, suspend and/or expel a child from participation in a course.

Food and Beverages
Children are not permitted to eat or drink during class any food or beverages brought from outside. They should eat and drink something before coming to class.

Leaving Spark Studios
We assume that your children will stay enrolled for a full 6-class term. In the rare event where your children should not wish to continue, please give us two weeks notice so that available places can be allocated to children on our waiting list. No refund will be given for children leaving any of our courses.

Leftovers
For liability purposes, children are not permitted to take home leftovers and/or remove any food from our premises aside from the dishes they will prepare.

Photos and other media
Due to the proprietary nature of our courses, photos and videos may only be taken with the written permission of Spark Studios. Unless otherwise notified in writing, Spark Studios reserves the right to use photos, videos and/or sound recordings of children and their class work for teacher training, curriculum and/or promotional purposes.

Privacy
Personal Information collected and/or held by Spark Studios will only be used for the purpose for which it was collected. We will not disclose your email address or any other information we may receive to any third party, unless you specifically request it.

Recipes
We reserve the right to substitute recipes due to the seasonality and availability of ingredients. If time constraints occur, not every recipe scheduled will be prepared.

Sanitation and illness
Before handling food, all participants must wash and dry their hands. Anti-bacterial soap and/or hand sanitizers will be provided. For the health of your child and the consideration of other students, your child should stay at home in case of sickness and should get better before returning to class. Spark Studios should be informed at least 72 hours in advance in case of illness so that we may make the necessary arrangements. Parents should also call us on (852) 9268 3455 to arrange a make-up class for the class your child will miss. Students who miss classes due to medical reasons should provide a doctor’s note. Spark Studios reserves the right to send sick children home. If a child becomes ill during a course, we will contact the parent or other designated contact to have that child picked up.

Waitlist
When a requested class is full, the child will be put on our waiting list. Please note that enrollment priority will be given to existing students and their siblings.

Website
Spark Studios does not guarantee that the Spark Studios site is free from errors or faults, we will however make our best efforts to ensure that the information available on our website is accurate. Spark Studios does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.
Please ensure that you have read our Terms and Conditions before enrolling your child with Spark Studios. If you have any questions or concerns regarding these terms and conditions please call us on (852) 9268 3455. By booking and paying for any of our courses you agree to abide by our terms and conditions.

Disclaimer
Every effort has been made to ensure that the information in our publications is correct at the time of publication. We reserve the right to change course schedules, location, fees and tutors if and when necessary. All attempts will be made to provide appropriate notification to enrolled students using the contact details you provided us at the time of registration.

Changes to our Terms and Conditions
Spark Studios reserves the right to amend its Terms and Conditions at any time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the terms and conditions in force at the time that you book classes with us, unless any change to these terms and conditions is required to be made in respect of existing bookings by law or governmental authority (in which case it will apply to bookings previously placed by you).